As a Customer Experience and Marketing Associate, you will be instrumental in providing exceptional customer service, managing our Customer Relationship Database (CRM), and supporting a variety of marketing and sales initiatives. Your role will significantly impact our global presence through tradeshows, congresses, and other key events, while also enhancing our marketing efforts. This is a hybrid onsite position with an amazing benefit  package, including 90% covered and 3 weeks paid vacation time to start. Here is more about the position.  

Customer Service & Order Management

•   Deliver exceptional customer service by efficiently processing orders, addressing inquiries, and providing timely and accurate solutions.
•    Support the planning, coordination, and execution of global tradeshows, scientific congresses, and healthcare provider education events.
•     Collaborate with the commercial team to develop sales quotes, acquisition contracts, and establish new vendor partnerships.
•   Engage with leaders and assist with field-based marketing strategies to drive business growth.

Trade Show Duties

•  Coordinate logistics for trade show participation, including booth setup, equipment transportation, and staff arrangements.
•   Manage pre-event and post-event activities, such as invitations, registration, and follow-up communications.
•   Track and report on trade show performance metrics, including lead generation, attendee engagement, and overall effectiveness.
•   Collaborate with vendors and suppliers to ensure all trade show materials are prepared and delivered on time.
•  Assist in designing and creating visually appealing trade show displays and promotional materials.

CRM Database Management

•    Oversee the management and organization of the company’s CRM software to ensure accurate and up-to-date customer records.
•   Develop and implement best practices for data entry, maintenance, and retention of electronic records.

Marketing Support

•  Assist in developing and executing comprehensive marketing campaigns that effectively communicate the value of our products and technology.
•   Create and manage marketing collateral, including brochures, presentations, and digital content, to support various marketing initiatives.
•    Analyze clinical data and customer feedback to develop targeted marketing tools and resources for internal teams and healthcare professionals.
•   Collaborate with the marketing team to assess campaign performance and adjust strategies based on data-driven insights.
•   Support content creation for digital marketing channels, including social media, email newsletters, and the company website.

Cross-Functional Collaboration

•   Work closely with different departments to support and execute company-wide initiatives and projects.
•   Facilitate effective communication and coordination between marketing, sales, and customer service teams.

Cultural Values

•   Promote and embody the company’s core cultural values and beliefs in all aspects of your work.