We are looking for an Employee Relations Specialist to join our team at San Diego’s premier Four Diamond gaming and resort destination.

As an Employee Relations Specialist, you will play a vital role in supporting all aspects of employee relations. You will be responsible for addressing employee concerns, managing complaints, and escalating issues as needed. In addition, you will help communicate company policies, initiatives, and changes, ensuring alignment across the organization. You will also support in resolving workplace conflicts and assisting with employee policy violations.

We are looking for dynamic, dependable team members who are passionate about delivering exceptional guest service, as we believe it's the key to our success.

About the Resort:
The resort is a proud recipient of the AAA Four Diamond award and offers world-class gaming, including 2,500 slot machines, table games, bingo, and off-track betting. The resort features over 230 luxury rooms and 190 VIP suites across multiple hotel towers, as well as a variety of dining options. The resort also features shopping, a bowling alley, an arcade, and Southern California’s largest outdoor roller rink.

We value diversity and recognize that our team members are essential to our success. We invite you to become part of our team and grow with us.

What We Offer You:

• Health, Dental, and Vision Benefits
• Medical and Dependent Flexible Spending Accounts
• Accident, Critical Illness, and Disability Insurance
• Paid Time Off
• 401(k) with Company Match
• Employee Assistance Programs
• Career Advancement Opportunities
• Tuition Reimbursement

Position Responsibilities:

• Provide support to various departments on employee relations matters.
• Collaborate with management on HR policies, processes, and systems.
• Assist team members in resolving issues and conflicts through investigation and mediation.
• Coordinate meetings for investigations, grievances, and other personnel matters.
• Track and maintain grievance, discipline, and investigation files.
• Ensure terminations and suspensions receive approval from the HR Manager before final action.
• Assist with the preparation of termination paperwork and related alerts.
• Participate in on-site events such as health fairs and holiday functions.
• Support the Employment team with candidate screenings, job fairs, and internship programs.
• Facilitate New Hire Orientation and support additional employee training.
• Stay informed about marketing promotions and changes to hotel policies and procedures.
• Maintain professional working relationships with both internal and external guests.
• Ensure a clean, safe, and secure work environment.
• Perform other duties and special projects as needed.

Education & Certification:

• Bachelor’s degree in Business Administration or a related field is preferred.

Experience:

• 3 to 5 years of experience in employee relations or human resources.

Knowledge and Skills:

• Bilingual (Spanish) is required.
• Strong communication skills, both written and verbal, with the ability to engage in effective interpersonal interactions.
• Intermediate proficiency in HR processes, coaching, conflict resolution, and strategic HR practices.
• Exceptional guest service orientation with attention to detail.
• Excellent organizational and time/project management skills with the ability to handle multiple tasks.
• Proficient in Microsoft Office (Word, Excel).
• Self-motivated and adaptable to change.
• Flexibility in schedule, including evenings, weekends, and holidays as needed.

Job Type: Full-time

Benefits:

• 401(k) with company match
• Dental, vision, and health insurance
• Life insurance
• Employee assistance program
• Paid time off and referral program
• Tuition reimbursement

Schedule:

• 8-hour shift, Monday to Friday, with flexibility for weekends as needed

Application Questions:

• Do you have experience working with unions in a Human Resources capacity?

Experience:

• Human Resources: 2 years (Required)

Language:

• English and Spanish (Required)

Work Location: In-person