Front Desk Coordinator
Front Desk Coordinator – Healthcare / Outpatient Clinic (Part-Time)
Location: San Rafael, CA
Job Type: Part-Time (20+ hours/week)
Compensation: $23.00 – $27.00 / hour (commensurate with experience)
About the Role
Are you an organized, empathetic customer service professional looking for a meaningful role in a peaceful healthcare setting?
Pelvic Path is a premier, specialized outpatient physical therapy practice in San Rafael, CA. We provide compassionate, 1-on-1 care in a boutique clinical environment. We are seeking a reliable, warm Front Desk Coordinator / Medical Receptionist to serve as the face and voice of our clinic, manage front office operations, and ensure a smooth, welcoming experience for our patients.
Why Join Our Team?
Supportive Work Culture: Join a collaborative, high-care clinic that values patient experience over high-volume turnover.
Predictable Schedule: Part-Time schedule (20+ hours/week) with consistent shifts.
Peaceful Environment: Work in a calm, modern, and beautiful boutique clinic in Marin County.
Key Responsibilities
Patient Experience & Reception: Greet arriving patients warmly, answer incoming calls, manage email inquiries, and guide clients through digital onboarding and intake forms.
Schedule & Flow Management: Manage therapist schedules, coordinate follow-up appointments, reduce schedule gaps, and handle waitlists to ensure optimal clinic flow.
Payment Processing & Billing Admin: Collect payments, process credit cards, issue receipts, and generate superbills/invoices using our streamlined software.
Clinical & Administrative Support: Provide light administrative assistance to Physical Therapists (e.g., preparing intake folders, organizing patient charts, sending home exercise programs).
Clinic Space Maintenance: Keep the reception area, waiting room, and common areas neat, sanitized, organized, and fully stocked with supplies and amenities.
Qualifications & Skills
Experience: 1+ years of front desk, receptionist, or customer service experience (experience in a medical clinic, physical therapy practice, wellness clinic, or boutique studio preferred).
Communication: Exceptional verbal and written communication skills with strong empathy and active listening.
Tech-Savvy: Tech-competent and comfortable using Electronic Medical Record (EMR) software, Google Workspace, and online scheduling platforms.
Privacy & Compliance: Knowledge of HIPAA compliance and strict adherence to maintaining patient confidentiality.
Attributes: Detail-oriented, highly punctual, reliable, and skilled at multi-tasking in an organized manner.
Schedule & Shift Details
Shift Type: Part-Time (20+ hours/week)
Schedule: Set days/shifts to be finalized upon hire (e.g., consistent morning or afternoon blocks)
Location: In-person at our San Rafael, CA practice site
How to Apply
Ready to play a vital role in our patients' wellness journeys? Submit your resume today for immediate consideration!