Director of Professional Services
The Director of Professional Services will lead a high-performing team of consultants and trainers responsible for customer onboarding and implementation of core HME solutions and related add-on modules. This role is critical to driving client success, employee engagement, cross-functional collaboration, and achieving financial and operational objectives.
You’ll be part of a team driving innovation and leading the way in cloud-based patient management software. This technology provides powerful tools for better outcomes, but at its core, the work is about people. This organization is deeply committed to positively impacting customers’ businesses and improving the lives of patients every single day.
Key Responsibilities
Strategic Leadership
Define and execute the vision and strategic direction for the Professional Services Consulting function.
Lead transformational initiatives that elevate team performance, customer satisfaction, and overall business outcomes.
Team Management & Development
Lead, mentor, and develop a team of consultants and trainers focused on onboarding and implementation efforts.
Foster a culture of accountability, continuous improvement, and professional growth.
Customer Success & Implementation
Ensure successful delivery of consulting and training services across the full customer onboarding lifecycle.
Serve as Executive Sponsor for key client engagements, ensuring alignment with customer goals and expectations.
Cross-Functional Collaboration
Partner closely with Sales, Product Management, Development, and Customer Support to deliver seamless customer experiences.
Design and evolve consulting packages that drive product adoption and maximize customer value.
Operational Excellence
Establish, track, and optimize KPIs, OKRs, and service delivery standards.
Drive operational efficiencies while ensuring alignment with revenue and profitability goals.
Qualifications & Experience
Bachelor’s degree with 10–12 years of experience leading professional services teams.
Proven success managing a Professional Services practice within an enterprise SaaS environment.
Strong background in Healthcare IT; HME experience strongly preferred.
Demonstrated ability to partner with and influence senior executive (C-level) stakeholders.
Deep expertise in project management, consulting delivery, and customer onboarding.
Data-driven mindset with strong analytical and problem-solving capabilities.
Exceptional verbal and written communication skills.
Inspirational leadership style with the ability to lead through change and motivate teams.
Strong organizational and planning skills with a continuous improvement mindset.
Willingness to travel (20–30%).